SHIPPING

During the checkout process, the shipping cost will be calculated based on your location and the volumetric weight of your selected items. The total amount, including shipping fees and the cost of purchased items, will be displayed before you submit your order. 

Please note that our product prices do not include any taxes or duties applied outside of Lebanon. As the recipient, you are responsible for any import duties, customs fees, and local sales taxes that may be levied by the destination country. Payment of these charges is necessary to release your order from customs upon arrival. To provide transparency, we have excluded these charges from the invoices issued on our website, as we are unable to determine the exact amounts.

Once your order is dispatched, you will receive a confirmation email containing the details of your order and a tracking number to monitor its progress. Throughout the delivery process, we are here to assist you and address any concerns. Feel free to contact us at contact@feelslikeshiruku.com for support.

RETURN REQUESTS

Requests for return will be accepted within seven (7) calendar days of delivery to the customer’s designated shipping address.

To initiate a return, clients must first contact us at contact@feelslikeshiruku.com, sharing their order number and a copy of their digital invoice, along with the reason for the request. Once reviewed and approved, the client will receive a return authorization and the appropriate return shipping address.

All approved returns must be shipped via DHL Express within three (3) business days of receiving return authorization. Clients are responsible for all shipping costs, as well as any associated duties, taxes, or fees incurred during the return process.

Returned items must be unworn, unused, and in their original condition and packaging. Once the return has been received and inspected, a refund will be processed to the original method of payment. Please allow up to 14 business days from the date of receipt for the refund to be reflected.

FEELS LIKE SHIRUKU reserves the right to reject any return that does not comply with the conditions stated above.

For more information, please reach out to us at contact@feelslikeshiruku.com